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Privacy Policy

Privacy Policy

For the purposes of this Privacy Policy, a reference to Munro Footwear Group, we, our or us is a reference to each of the following entities and the group as a whole:

  • Styling Services (NZ) Pty Ltd;
  • Styling Services Pty Ltd;
  • Cinori Shoes Pty Ltd;
  • Munro Wanted Pty Ltd;
  • Styletread Pty Ltd;
  • Munro Mountfords Pty Ltd;
  • Fusion Retail Brands Pty Ltd;
  • Australian Footwear Pty Ltd;
  • Diana Ferrari Pty Ltd;
  • Colorado Group Sourcing Pty Ltd;
  • MFG Shared Services Pty Ltd; and
  • any other related entities.

Munro Footwear Group is committed to ensuring that   any Personal Information collected during the course of our operations is treated with respect and managed responsibly at all times.

We may update this policy from time to time, in   which case we will post the changes on our website. Please refer back to this Privacy Policy to review any amendments.



The   purpose of this Privacy Policy is to outline what Personal Information we   collect during the course of running our business, what we do with the   information received and what measures we take to keep this information secure. This Privacy Policy governs how we will deal with your Personal Information   collected in connection with the supply of Goods and Services to you. This   Privacy Policy also applies to Personal Information collected by us in   connection with our website, social media accounts, applications, software   and other technological means (Online   Platforms), as well as in connection with any direct communication between you and us.

About Us

We are   retailer and wholesaler of footwear, clothing and accessories (Goods) and provider of associated   services including our loyalty rewards program(s) (Services). We are bound by the provisions of the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (EU) 2016.679 (GDPR). 

Personal Information We Collect

  Personal Information which we may collect and hold includes:

  •   Personal Information – we may collect personal details   such as an individual’s name, location, date of birth and nationality allowing us to identify who the individual is;
  •   Contact Information – we collect information such as   an individual’s email address, telephone number, user names, residential, business and postal address and other information that allows us to contact   the individual;
  •   Financial Information – we collect financial   information such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or   provide them with our Goods and Services;
  •   Statistical Information – we collect behavioural and   statistical information about an individual (i.e. your shopping preferences) in connection with the Goods and Services and/or the Online Platforms;
  •   Credit Information – in respect of our commercial   partners, we may collect credit information such as the type and amount of credit sought, repayment history information, default information and new   arrangement information;
  •   Employment Information – if you apply for a job with us,   we may collect other information necessary to validate your skills,   experience, right to work, employment history and this may include police and   government agency checks.

If you do not provide certain Personal Information to   us, this may affect our ability to provide our Goods and Services to you.


Sensitive Information

Sensitive information is information about   you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or   trade association, membership of a trade union, details of health,   disability, sexual orientation or criminal record.

It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or   activities and either you have consented or we are required or authorised   under law to do so.


How We Collect Information

  We may collect your Personal Information in various ways, including:

  •   directly from you via our stores;
  •   from third parties, including those described in the “Disclosure of Information   Collected” section below;
  •   from our own records regarding your previous purchases or other records held at our   head office, including various departments such as Human Resources, Finance,   Marketing and Information services;
  •   when you visit our Online Platforms (for more information on what information is   collected, see “Cookies” and “Information Security”   below); and
  •   from information in the public domain.   

Any Personal Information provided to us will be   treated in accordance with the requirements of the Privacy Act and GDPR. For more information regarding the Privacy Act, please refer to the Office of the   Australian Information Commissioner’s website:


Use of Information Collected

Any Personal Information we collect will be used primarily for the purposes for which it   was collected. We do not sell or trade Personal Information to third parties.   We may use your Personal Information: 

  •   to verify your identity;
  •   to provide you with our Goods or Services;
  •   to charge or bill you for those Goods or Services (including debt collection);
  •   to report any default by you under payment terms with us;
  •   to perform   statistical analysis of customer shopping habits or other similar activities   (for internal marketing purposes only);
  •   to send you information about Goods and Services across the Munro Footwear Group;
  •   in respect of your application for employment or your application for a wholesale   account or commercial purposes; 
  •   to obtain feedback on how to improve our Goods or Services including products or   customer service;
  •   to consider and respond to complaints made by you; and
  •   for any purpose related to the above.

We may disclose additional purposes for collection of your Personal Information in collection statements at the point of collection.


Disclosure of Information Collected

In some  instances, it is necessary to disclose some of your Personal Information to third parties or contractors, such as providers of:

  •   delivery   services;
  •   information technology services;
  •   data storage or processing services;
  •   billing (including   but not limited to Zip and Afterpay) and debt-recovery services;
  •   customer   enquiries services;
  •   mailing and direct marketing services; and
  •   market research or website usage analysis services (including Google Analytics).   

However, we will take reasonable steps to ensure our   suppliers and contractors only use the information provided to them for relevant purposes, for example by requiring them to sign contracts containing   appropriate privacy or confidentiality obligations. 

In limited circumstances, we may also disclose your Personal Information to: 

  •   a third party purchaser of our business or part thereof;
  •   our professional advisors, such as our lawyers, accountants, and auditors;
  •   to government agencies or bodies, if we are required or authorised to do so by   law including where we reasonably believe that an individual may be engaged   in fraudulent, deceptive or unlawful activity that a governmental authority   should be made aware of; and
  •   organisations who manage the transfer or sale of our assets or business. 

Disclosure of information to Credit Reporting Bodies

In order to assess and maintain an application made   by you in respect of our Goods or Services (for example, wholesale accounts),   we may obtain consumer credit reporting information about you from a credit   reporting body (such as VEDA).  In addition, we may also disclose to a   credit reporting body information about any default by you under our terms   and conditions.

In this situation, we may collect Personal   Information related to your eligibility to be provided with credit. Any consumer credit reporting information collected by us may be disclosed to any   of the entities set out above for the purposes of processing any credit application   for our Goods or Services, processing payments and any other related purpose.

For the purposes of providing consumer credit, we   may disclose your Personal Information to credit reporting bodies for the   purposes of undertaking a credit check in relation to an application made by   you, including but not limited to::


Secure   Sentinel – Email:, Phone: 1800 022 043

Verify –   Postal address: Verify Holdings Australia Ltd Locked Bag 965, NORTH SYDNEY NSW   2059, Email:

You may access a copy of VEDA’s policy about its management of credit information on   its website at



Phone:   1300 734 806

You may access a copy of Dun & Bradstreet’s policy about its management of credit information on its website at

These credit reporting bodies may include any of your Personal Information,   disclosed to them by us, in reports provided to other credit providers to   assist other credit providers to assess your credit worthiness. You may   access a copy of the credit reporting body’s policy about its management of   credit information on its website. You have the right to make a request to   the credit reporting body not to use or disclose your credit reporting   information for the purposes of pre-screening of direct marketing by a credit provider or if you believe on reasonable   grounds that you have been, or are likely to be, a victim of fraud.


Overseas   Disclosures

We may disclose Personal Information to overseas recipients, including for example,   related bodies corporate or our third-party service providers which are   located overseas.


Where lawful and practicable, you have the option of remaining anonymous (or using   a pseudonym) in your dealings with us. For example, we understand that when   customers visit our Online Platforms they may not wish to become a member. We   respect that and have provided visitors with the option to not sign up as a   member and to drop out at any time if they no longer wish to be a member of Online   Platforms.

Direct marketing  

We may   contact you with direct marketing communications and information about our   Goods or Services or other products and services offered by us. If you have   indicated a preference for a method of communication, we will endeavour to   use that method whenever practical to do so. 

If you do   not wish to have your Personal Information used for marketing by us please   respond via the channel in which you received the marketing communication, or   by contacting us on the contact details below. You can unsubscribe from   emails by clicking the unsubscribe link on the footer of the email   communication you have received.

 We may disclose your Personal Information to other entities within the Munro   Footwear Group for marketing purposes in respect of Goods and Services offered   by entities within the Munro Footwear Group.

Access to Personal Information and keeping up-to-date

We take   reasonable steps to keep your Personal Information accurate, complete and   up-to-date. However, our ability to do this is subject to you informing us of   any changes or updates to your details. 

You may   request access to or correction of your Personal Information held by us at   any time by contacting us at our contact details below. We may ask you to   verify your identity to ensure that Personal Information we hold is not   improperly accessed.

If we deny you access or refuse to correct your Personal Information, we will inform you of the reasons why. 

We may charge you a fee for providing access to your Personal Information, which reflects the cost incurred by us to provide you with access to this information however we will always offer you a free   option for access.


Right to be Forgotten

In the event that you decide that you no longer want   us to hold your Personal Information, you may notify us in writing on the   contact details set out below, of your desire for us to delete your Personal   Information on record. We will use our best endeavours and comply with all   legal requirements within a reasonable timeframe to delete your Personal   Information, unless we are required by law to retain such information.


Opting   “In” or “Out”

By clicking “I agree” or any other button indicating your acceptance of   this Privacy Policy, you expressly consent to the collection and use of your Personal Information in accordance with this Privacy Policy.

You may opt to not have us collect your Personal Information. This may   however prevent us from offering you some or all of our Goods or Services and   may result in access to some or all of our Goods or Services being   terminated.

If you believe that you have received information from us that you have   opted out of receiving (for example by unsubscribing), you should contact us on the contact details set out below.



We use “system cookies” on our Online Platforms. A “system   cookie” is a small amount of information stored on the user’s computer   by our web site server. The “system cookie” identifies the   user’s browser. It does not identify the user personally and no Personal   Information is stored within our “system cookies”. “System cookies” can be disabled by the user going to the preferences or options   menus in their browser.


Safety and Security of Personal Information

We us   industry standard security measures to minimise the risk of misuse,   interference and loss, and unauthorised third party access, modification or   disclosure of Personal Information.

Our Online Platforms conform to the standard of SSL (Secure Sockets Layer) technology, with credit card details and other information scrambled (encrypted) to minimise possible misuse by third   parties. 

A padlock/key is displayed on the lower right-hand corner or in your search address bar that indicates we have a secure site. Double click the padlock to see our certificate of authenticity. 

Our website contains links to other sites, however no Personal Information is exchanged through these links. These links are for information purposes only. 

We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose your Personal Information to in accordance with this Privacy Policy or any applicable laws). Third parties should have their own privacy and security polices which we encourage you to read before supplying any personal information to them.

We do not store or keep complete credit card numbers   from on-line transactions. The first and last three numbers of your credit   card number are kept for order verification purposes only. 

Whilst every endeavour is made to ensure every   shopping experience with us is a positive one, in the event a credit card is used without the holder’s authorisation, the card holder must notify their   credit card provider in accordance with their reporting rules and   procedures.  

Our internal network also has levels of security to   ensure Personal Information of a sensitive nature is only accessible by authorised staff members. All hard copies of Personal Information of a sensitive nature are stored securely and are not accessible by unauthorised persons.  

We will take reasonable steps to destroy or   permanently de-identify Personal Information if it is no longer needed for any purpose for which the information may be used or disclosed.

If you suspect any misuse or loss of, or unauthorised access to, your Personal   Information, you should let us know immediately.

Where we become aware of any breach to our security systems that breaches or is   likely to result in a breach of your rights or freedoms with respect to your   Personal Information, we will notify you and any supervisory authority as   required, at the earliest practical opportunity once we have established what   was accessed and how it was accessed.

We are not liable for any loss, damage or claim arising out of another person’s   use of the Personal Information where we were authorised to provide that   person with the Personal Information


Identification Checks

For all online purchases, you may have the chance to be randomly selected to take   part in an ID check to help prevent fraudulent card and account activity.

if you are randomly selected, our security team may require a screenshot or   photo of your transaction as shown on your internet banking account   transaction showing both the relevant entity name from the Munro Footwear   Group as well as the total amount paid.

With this we can confirm that you are the account holder and no fraudulent or   unauthorised activity has taken place.

Alternatively, we will partially refund you a small amount back into the account you made   the purchase from. Once you have verified the amount we refunded it will   confirm that you are the credit card holder.

Once we receive the confirmation, your order will be processed and shipped as soon   as possible. If we do not receive the confirmed information within five   working days your order will be cancelled and you will receive a full refund.


Fusion Rewards

We offer a rewards program for some entities and brands within the Munro   Footwear Group (Fusion Rewards). We may use Personal Information to   market our Fusion Rewards program to you or collect Personal Information   through your participation in Fusion Rewards. This Privacy Policy shall apply   to all Personal Information collected through Fusion Rewards or any other   rewards program offered from time to time within the Munro Footwear Group.


Children and Young People

Our Online Platforms are accessible to people of all ages. However, we are mindful that   some customers who register as members may be under the age of 18. In the   interests of their personal safety, we urge children to check with their   parents before entering Personal Information on any website and ask parents   to discuss these issues with their children.  

We will also ensure that appropriate disclosures are   made at the time of collection of other information from minors, and will   only collect this information as is reasonably necessary in the   circumstances. Information collected will only be used for the purposes of   which it was collected.



If you are:

  •   A resident of the European Union accessing our Online Platforms or receiving   our Goods or Services in Australia; or
  •   accessing our Online Platforms or receiving our Goods or Services from within the   European Union,

then in addition to our obligations under the Privacy Act, we are required to   comply with the GDPR with respect to your Personal Information.

Any reference to Personal Information in this Privacy Policy is also a reference to Personal Data (as defined under the GDPR).

We take the security and privacy of your Personal Information seriously and have   prepared this Privacy Policy and taken measures to collect, process and hold all Personal Information in compliance with both the Privacy Act and GDPR regardless   of the user. Therefore, no additional terms for GDPR users are required.



If you are not satisfied with the way we have handled your Personal Information we   encourage you to contact our Privacy Officer with details of your complaint by   using our contact details below. 

You are also entitled to lodge a complaint with the Federal Office of the Australian   Information Commissioner. More information can be obtained from the Commissioner’s website at


Contact Us

If you have any comments, complaints, suggestions or questions in relation to privacy, please contact us:

by post:           

Privacy Officer,
Munro Footwear Group,
28 Victoria Crescent, Abbotsford, VIC 3067

Attention: CFO

by email:

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